Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure we provide top-notch service so you can always enjoy shopping with us!

Return Policy

Shadow Born will accept returns or exchanges for items purchased through our website within 30 days of purchase, subject to the following conditions:

• There are no visible signs of damage.

• All original packaging is intact.

• Any signs of damage may compromise the Shadow Born guarantee.

Items cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (underwear) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase, such as your order confirmation email, including your order number.

For all returns or exchanges, please contact shadowborn446@gmail.com and provide your order number and reason for the return or exchange. We will handle your request based on the rules stated on this page.

Exchanges (If Applicable)

For all exchanges, please contact shadowborn446@gmail.com and provide your order number and reason for the exchange. We will handle your request based on the rules stated on this page.

Return Shipping (If Applicable)

You will be responsible for paying your own shipping costs for returning your item.

If you are shipping an item valued at over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds (If Applicable)

There is often some processing time between financial institutions before a refund is posted. If you still have not received your refund after 2–3 days, please contact shadowborn446@gmail.com and allow us the opportunity to investigate the matter further.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to shadowborn446@gmail.com.

Please report any damage within 48 hours of delivery. If you do not report the damage within this period, we may not be able to honor your claim. We use timestamp information from the tracking link and delivery confirmation provided by the carrier when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or concerns. Please feel free to email us at shadowborn446@gmail.com to let us know how we are doing. We take your feedback seriously and are always striving to improve.