Privacy policy

Last updated: October 26, 2026

Privacy Policy

Last updated: October 26, 2026

This Privacy Policy explains how Shadow Born (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, browse our products, make a purchase, or contact us.

Our online store is powered by Shopify, which helps us provide our services and process orders.

Contact

If you have questions about this Privacy Policy, want to make a privacy request, or would like to make a complaint, contact us at:

Shadow Born
Email: shadowborn446@gmail.com

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information you provide

When you make a purchase, attempt to place an order, or contact us, we may collect information such as:

  • Your name

  • Billing and shipping addresses

  • Email address

  • Phone number, if provided

  • Order details and purchase history

  • Payment and transaction information processed through available payment providers

  • Information you provide when contacting customer support

Device and website usage information

When you visit our website, certain information may be collected automatically, including:

  • Your IP address

  • Browser and device information

  • Time zone and general location information inferred from your device

  • Pages and products you view

  • Search terms and interactions with our website

  • Information collected through cookies and similar technologies

This information may help us operate the website, understand how visitors use it, maintain security, and improve the shopping experience.

How We Use Your Personal Information

We may use your personal information to:

  • Process payments and complete orders

  • Arrange shipping and order fulfillment

  • Send order confirmations, shipping updates, and other service-related messages

  • Respond to customer service requests

  • Manage returns, refunds, and exchanges

  • Detect and help prevent fraud, unauthorized activity, and security issues

  • Operate, maintain, and improve our website

  • Comply with legal obligations

  • Send promotional communications where permitted by law and according to your preferences

You can unsubscribe from promotional emails using the unsubscribe instructions included in those messages. You may still receive essential messages about your orders or account.

How We Share Personal Information

We may share personal information with service providers when necessary to operate our business and provide our services. These may include:

  • Shopify: Our ecommerce platform and store hosting provider.

  • Payment providers: To process payments and related transactions.

  • Shipping and fulfillment providers: To deliver orders and provide shipping updates.

  • Customer service providers: If used to help us respond to customer inquiries.

  • Analytics or advertising providers: If enabled on our store, to understand website activity or measure marketing performance.

We may also disclose information when required by law, to respond to lawful requests, to protect our rights, or in connection with a business transaction such as a merger or sale of assets.

We do not include every possible third-party provider here because the services connected to our store may change over time.

You can learn more about Shopify’s privacy practices at https://www.shopify.com/legal/privacy.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, maintain shopping carts, support checkout, understand website traffic, and, where enabled, support marketing and advertising.

Cookies may be session-based, meaning they expire when you close your browser, or persistent, meaning they remain on your device until they expire or are deleted.

You can manage cookies through your browser settings and, where available, the cookie or privacy preference controls on our website. Blocking certain cookies may affect shopping cart, checkout, or other website features.

The cookies and tracking technologies used may vary depending on your settings, Shopify features, and any third-party apps installed on the store.

For additional information about Shopify cookies, visit https://www.shopify.com/legal/cookies.

Advertising and Analytics

If analytics or advertising tools are enabled on our website, they may collect information about your activity, such as pages visited, products viewed, purchases, or interactions with advertisements.

This information may be used to measure website performance, improve marketing, or display relevant advertisements, subject to applicable law and your privacy choices.

The specific services used depend on the tools connected to our store. We will update this policy if necessary to reflect material changes to our practices.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer service, meeting legal or accounting obligations, resolving disputes, and enforcing agreements.

Retention periods depend on the type of information and the reason it was collected.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information. These may include the right to:

  • Request access to personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain processing

  • Request a copy of certain information in a portable format

  • Opt out of certain targeted advertising or data-sharing practices where applicable

These rights are subject to applicable laws and may have exceptions.

To submit a request, email shadowborn446@gmail.com. We may need to verify your identity before processing the request.

If you are in Canada, you may also have the right to raise a privacy concern with the relevant privacy regulator.

International Data Transfers

Our service providers, including Shopify, may process or store personal information in countries outside your own. Those countries may have privacy laws that differ from the laws where you live.

Where required, appropriate measures will be taken for international transfers in accordance with applicable privacy laws.

Security

We use reasonable measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where such collection is prohibited by law. If you believe a child has provided us with personal information inappropriately, contact us at shadowborn446@gmail.com so we can review the matter.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal requirements. Any updated version will be posted on this page, with the “Last updated” date revised accordingly.

Complaints and Questions

If you have a question, concern, or complaint about how Shadow Born handles your personal information, contact:

Email: shadowborn446@gmail.com

We will review your concern and respond as appropriate under applicable law.